Right of withdrawal

Pursuant to Directive 2011/85 / EU, if the Customer is a consumer (i.e. a natural person who buys the goods for purposes not related to his professional activity, or does not make the purchase by indicating in the order form to Cuccepercani.net a VAT number), has the right to withdraw from the purchase contract for any reason, without any penalty and without prejudice to what is indicated in point 3 below.

To exercise this right, the Customer must send an e-mail to info@cucciolotta.dog (available from the contact page) also indicating the bank details necessary to return the sums paid; an appointee will send the customer via email a paper form which must be printed and sent by registered letter with acknowledgment of receipt within 14 working days from the date of receipt of the goods to IT DESIGN SRL, having received the email, IT DESIGN SRL will send by email to the customer the form for exercising the right of withdrawal provided with an authorization number which must be attached to the outside of the casing in which the product will be physically placed and sent to IT DESIGN SRL within 14 working days of the authorization.

The right of withdrawal is subject to the following mandatory conditions: the right applies to the product purchased in its entirety; it is not possible to exercise withdrawal only on part of the purchased product (e.g. accessories, attachments, etc.); the purchased good must be intact and returned in the original packaging, complete in all its parts (including packaging and any documentation and accessory equipment : manuals, etc ...); to limit damage to the original packaging, we recommend, whenever possible, to put it in a second box, on which to affix the RMA number (return authorization code) issued by IT DESIGN SRL, the affixing of labels or labels must be avoided in all cases adhesive tapes directly on the original product packaging; the goods subject to the exercise of the right of withdrawal must be returned in a normal state of conservation, as it has been kept and possibly used with the use of normal diligence: therefore, unused products that show signs of damage or dirt will not be accepted and that consequently they can no longer be considered intact; the asset subject to the exercise of the right of withdrawal must include the same serial number on the IT DESIGN SRL sales invoice; should the goods have a serial number different from that indicated on the invoice, the return will not be accepted and the product will be made available to the customer for its return, simultaneously canceling the request for withdrawal; shipping costs for returning the goods are charged to the customer; the shipment, until the certificate of receipt in our warehouse, is under the full responsibility of the customer; in the event of damage to the goods during transport, IT DESIGN SRL will notify the Customer of the incident (within 5 working days of receiving the goods in its warehouses), to allow them to promptly file a complaint against the courier chosen by them and obtain the reimbursement of the value of the asset (if insured); in this case, the product will be made available to the customer for its return, simultaneously canceling the request for withdrawal; IT DESIGN SRL is not liable in any way for damage or theft / loss of goods returned by uninsured shipments;

IT DESIGN SRL will reimburse the customer the full amount already paid, in the shortest possible time and in any case within 30 days from the date of receipt of the notice of withdrawal, upon receipt of the goods subject to the withdrawal, through the procedure of reversal of the amount by Wire transfer. In the latter case, the customer will promptly provide the bank details on which to obtain the refund (IBAN code - Current account of the invoice holder).

The right of withdrawal is lost for lack of the essential integrity of the property (packaging and / or its content), in cases where Cuccepercani.net ascertains:

  • the lack of the external packaging and / or the original internal packaging;
  • the absence of integral elements of the product (accessories, manuals, parts, ...) or anomalies to the product itself;
  • damage to the product for reasons other than transportation;
  • a state of dirt of the product due to its use, which has compromised its integrity.

The costs and risks of transport for the return are fully borne by the customer. The return of products that are not intact, deteriorated or without original accessories and equipment will not be accepted by IT DESIGN SRL and will be returned to the sender with an increase in transport costs.

In case of forfeiture of the right of withdrawal, Cuccepercani.net will return the purchased good to the sender, charging the shipping costs to the sender.